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Need to share something?

We are here to help.

Have we not lived up to our promises or have you experienced any issues with the Mazepay platform?

Then we want to hear from you.

Mazepay is committed to ensuring that our solution works every time and is highly secure while acting professionally and fairly at all times.


We view complaints as an opportunity to examine potential weaknesses and explore ways in which performance might be improved. Our complaints procedure has been designed to ensure that any complaint about our actions or omissions is handled fairly and consistently. Furthermore, any security-related complaints are handled in accordance with Regulatory Requirements and communicated to relevant authorities accordingly.

If such complaint to Mazepay’s Customer Success Team is not managed or reverts with a result that is not satisfactory to you, you can choose to file a formal complaint with the Complaint Responsible at Mazepay. The complaint responsible is reached by mail to the following address: