top of page

Need to share something?

We are here to help.

Have we not lived up to our promises or have you experienced any issues with the Mazepay platform?

Then we want to hear from you.

Mazepay is committed to ensuring that our solution works every time and is highly secure while acting professionally and fairly at all times.


We view complaints as an opportunity to examine potential weaknesses and explore ways in which performance might be improved. Our complaints procedure has been designed to ensure that any complaint about our actions or omissions is handled fairly and consistently. Furthermore, any security-related complaints are handled in accordance with Regulatory Requirements and communicated to relevant authorities accordingly.

If such a complaint is not handled by Mazepay's Customer Success Team or is returned with an outcome that is not satisfactory to you, you may file a formal complaint with the Complaints Officer at Mazepay. The Complaints Officer can be reached by post at the following address:

Submit complaint
bottom of page